#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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Sila semak apakah sudah ada laporan mengenai subjek yang sama
Jika ya, sila nyatakan untuk laporan ini. Laporan dengan undian yang paling diberikan PRIORITI!
| # | Status | Votes | Game | Type | Title | Last update |
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Penerangan yang terperinci
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• Sila salin/tampal mesej masalah yang anda dapat lihat di skrin, jika ada.
Unknown email address when trying to recover the password for my account.
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• Tolong jelaskan apa yang anda ingin buat, apa yang telah anda buat dan apa yang telah terjadi
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apakah browser anda?
Google Chrome v97
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• Tolong salin/lekat teks yang dipaparkan dalam bahasa inggeris dan bukannya bahasa anda. Sekiranya anda ada screenshot bug ini (amalan yang baik), anda boleh gunakan Imgur.com untuk muatnaik dan copy/paste pautan itu di sini.
Unknown email address when trying to recover the password for my account.
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• Adakah teks ini tersedia dalam sistem terjemahan ? Jika ya, adakah ia diterjemahkan selama lebih daripada 24 jam?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apakah browser anda?
Google Chrome v97
-
• Tolong jelaskan cadangan anda dengan tepat dan ringkas supaya semudah mungkin untuk memahami apa yang anda maksudkan.
Unknown email address when trying to recover the password for my account.
• Apakah browser anda?
Google Chrome v97
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• Apa yang dipaparkan pada skrin apabila anda disekat (Skrin kosong? Antara muka permainan? Mesej ralat?)
Unknown email address when trying to recover the password for my account.
• Apakah browser anda?
Google Chrome v97
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• Bahagian peraturan yang mana tidak dihormati oleh penyesuaian BGA
Unknown email address when trying to recover the password for my account.
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• Adakah kelanggaran peraturan boleh dilihat di ulangan permainan? Jikanya ya, pada langkah berapa?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apakah browser anda?
Google Chrome v97
-
• Apakan tindakan yang anda mahu lakukan?
Unknown email address when trying to recover the password for my account.
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• Apa yang anda cuba lakukan untuk mencetuskan tindakan permainan ini?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Apa yang berlaku apabila anda cuba melakukan ini (mesej ralat, mesej bar status permainan, ...)?
• Apakah browser anda?
Google Chrome v97
-
• Pada peringkat mana semasa permainan , masalah itu berlaku (apakah arahan semasa permainan tersebut)?
Unknown email address when trying to recover the password for my account.
-
• Apa yang berlaku apabila anda cuba melakukan tindakan permainan (mesej ralat, mesej bar status permainan, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apakah browser anda?
Google Chrome v97
-
• Tolong jelaskan masalah pemaparan. Sekiranya anda ada screenshot bug ini (amalan yang baik), anda boleh gunakan Imgur.com untuk muatnaik dan copy/paste pautan itu di sini.
Unknown email address when trying to recover the password for my account.
• Apakah browser anda?
Google Chrome v97
-
• Tolong salin/lekat teks yang dipaparkan dalam bahasa inggeris dan bukannya bahasa anda. Sekiranya anda ada screenshot bug ini (amalan yang baik), anda boleh gunakan Imgur.com untuk muatnaik dan copy/paste pautan itu di sini.
Unknown email address when trying to recover the password for my account.
-
• Adakah teks ini tersedia dalam sistem terjemahan ? Jika ya, adakah ia diterjemahkan selama lebih daripada 24 jam?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apakah browser anda?
Google Chrome v97
-
• Tolong jelaskan cadangan anda dengan tepat dan ringkas supaya semudah mungkin untuk memahami apa yang anda maksudkan.
Unknown email address when trying to recover the password for my account.
• Apakah browser anda?
Google Chrome v97
Laporan masa lalu
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Tambah sesuatu untuk laporan ini
- ID meja yang lain / gerakkan ID
- Adakah F5 meyelesaikan masalah ity?
- Adapah masalah itu berlaku beberapa kali? Selalu? Sekali-sekala?
- Sekiranya anda ada screenshot bug ini (amalan yang baik), anda boleh gunakan Imgur.com untuk muatnaik dan copy/paste pautan itu di sini.
